RETURN & REFUND POLICY

Last Updated: September 2026

At Agastya, we want you to have a satisfactory shopping experience. Our return and refund policy is subject to the product purchased and its eligibility for return.

1. Return Eligibility

Products may be eligible for return/exchange if:

  • The product received is damaged.
  • The product received is defective.
  • The wrong product was delivered.
  • The product does not match the order placed.

Return requests must be raised within [7 days] of delivery.

Products must generally be:

  • Unused.
  • Unwashed.
  • Unaltered.
  • In their original condition.
  • Returned with original packaging, tags and accessories where applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products specifically marked as non-returnable, customized products, personalized products, or products that have been used, washed, altered or damaged after delivery.

3. Wrong or Damaged Product

If you receive an incorrect or damaged product, please contact us at AgastyaIndiaofficial@gmail.com within [48 hours] of delivery with:

  • Order number
  • Description of the issue
  • Photographs of the product
  • Photographs of the packaging
  • Video/unboxing evidence, where available

Our team will review the request and provide the appropriate resolution.

4. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Refunds will generally be issued to the original payment method.

The time taken for the refund to reflect in your account may depend on your bank or payment provider.

5. Exchange

Where exchange is offered, the replacement product will be subject to availability.

If the requested replacement is unavailable, an alternative resolution may be offered.

6. Return Shipping

For eligible returns caused by an incorrect, defective or damaged product, Agastya may arrange or reimburse return shipping as applicable.

For customer-requested returns where applicable, return shipping charges may be borne by the customer.

7. Rejected Returns

A return may be rejected if the product:

  • Shows signs of use.
  • Has been washed or altered.
  • Is damaged by the customer.
  • Is missing original tags/packaging where required.
  • Is returned after the permitted return period.

8. Contact

For return/refund requests:

Email: AgastyaIndiaofficial@gmail.com
Phone: +91 7080370676

Please include your order number in all communications.

CANCELLATION POLICY

Last Updated: September 2026

Customers may request cancellation of an order before it has been processed or shipped.

1. Cancellation Request

To request cancellation, contact us as soon as possible at:

AgastyaIndiaofficial@gmail.com
+91 7080370676

Please provide your order number and registered contact details.

2. Orders Already Shipped

Once an order has been shipped, cancellation may not be possible.

In such cases, the customer may need to follow the applicable return/refund procedure.

3. Refund for Cancelled Orders

If an eligible prepaid order is successfully cancelled, the applicable refund will be processed to the original payment method.

The time taken for the refund to reflect may vary depending on the payment provider or bank.

4. Cancellation by Agastya

We reserve the right to cancel an order in circumstances including:

  • Product unavailability.
  • Pricing or listing errors.
  • Incorrect product information.
  • Suspected fraudulent activity.
  • Delivery restrictions.
  • Technical errors.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded.